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FAQ's

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

 

When will my delivery get here?

Each delivery is sent via Royal Mail Tracked standard (3-5 business days) and express (1-2 business days), and proof of postage provided. Please allow 1-2 business days for order processing.

What if I need to return a product?

Returning is easy! If the product is faulty or damaged, a new replacement will be sent out to you free of charge. If you are unsatisfied with your goods, please email - lashmaccosmetics@outlook.com someone will get back to you within 48hours. You can also contact our support page and fill out a form with your details.

Do you offer gift vouchers?

Yes Yes and Yes! Gift vouchers are fully redeemable against all products. Please email - lashmaccosmetics@outlook.com or direct message us on socials to receive your voucher.